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08-07-2007, 10:31 AM
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Best Practices requested
Hello, I’m doing a best practices survey on starting a call center. The study is more for my own information than anything else. I’m looking for responses suited more for the smaller call center (3-10 starting out), however, any information is useful. Thanks in advanced for your input.
1. How do you get that 1st contract? Who do you talk to? 2. Who do you hire and for what? 3. Inbound or Outbound? 4. How do you establish pricing for your service? 5. VOIP or POTS 6. Sales or service as a first? 7. Do you hire someone for QA and training or does a manager do it? 
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