Call center list/ database

[nitika]

Call center directory in the US
Hi there,

Have been trying to locate a comprehensive directory of all Contact/Call centers in the US with following details
Name
Contact
Call Volumes
Centers
Industries Served
Nature of business (Inbound/Outbound)
Service area - Tech support/healthcare/payroll etc.
Mode (web/voice)
Additional info if available
Key Clients
Revenues

Please let me know if anyone is aware of any such directory and its cost.

Many Thanks,
Nitika

[mpsheehan]

Check out back issues of http://www.callcentermagazine.com/
I think they produce a yearly review of the top 50-100 call centers in the US by business catagory. Some if not all of the info about the centers you are looking for is in that issue. Some centers don't disclose everything.

[nitika]

Thanks a lot.

That was helpful. Am still looking out for a full scale directory though. Any info is welcome.

Cheers
Nitika

[Anne Davis]

Nitika: If you are able to locate such a comprehensive directory, I am interested in obtaining a copy, too. Thank you. Anne

[bzwack]

Try www.callcentersites.net

It's not a completely comprehensive list, but provides a great deal of useful info.

Good luck!

[nitika]

That was quiet helpful indeed. thanks a lot

[Wayne Shaw]

Call Center Times provided me with a good list at a reasonble price. Go to callcentertimes.com to get contact info, tell them I sent you.

[nitika]

Dear Wayne,

Thanks for the info. Have contacted them and they have reverted with a lsit price of USD 210 for 550 contact centers.

Since you have already purchased the list , would you clarify a ques or two?

- Does the list have additional info besides contact details for most companies?

- Does the list has enough centers with 300-500 employees other than the mega 1000+ employees call centers

- Does this specify the nature of business - i.e. tech support, sales, etc.

I am typically looking for 3rd party outsourcers with 300-600 employees preferably in areas of Financial services and technical support. Please let me know your views on if this list will be a good buy from this perspective,

Thanks a lot for your time and attention.
Nitika

[Wayne Shaw]

I looked at my database, and have answers to your questions:

1) The Call Center Book of Lists contains additional information on ALL of the Leads

2) The majority of the Leads are under 500 seats

3) It does specify Industry Segment per Lead (several vertical markets are represented)

4) This is a good investment, as I have seen a return from using the list, and I own the database.

5) I also paid for a company profile in the March newsletter that went out last week, I have gotten 4 inquires since Sunday. (Today is Wednesday)

Please let me know if you have additional questions.

[tarunpuri]

Hi Nitika,

i just came across your message posting on the call centerops.com forum, firstly let me give you a brief on myself, i work with HCL Infosystems Ltd, in the Call Center Consulting team, am based in delhi, we have close to about 15 clients for whom we are setting up Innternational Call Center's.

I am currently in bombay, to take a couple of center's live, it would be really nice if we could interact, since sharing of information is always useful, and i do not have any such list yet, but have been trying to get the same for the past 10 days or so...so if i get it will send it to you, or if you get it it would be nice if you could send a copy to me.

so which call; center do you work for in bombay ? it would be nice if we could meet up and have a chat....if you find it okay....you can mail me at tpuri@rediffmail.com and taruncallcenter@rediffmail.com ,

take care

tarun puri