End of Day Summary Report

[TeamLead8]

Hi,

Im applying for a promotion as an Operations Supervisor and part of the application process is to create a 'proposal' on how to improve our dept and the center as a whole or make a proposal on how to solve the problems that we are currently experiencing.... what i have in mind is to create a some sort of End-of-Day Summary Report. Believe it or not, we dont have one. The items that i would like to include in my report are the ff: forecast vs. actual offered and answered calls, AHT, ASA, Service Levels. also, id like to include login hours. plus staffing and shrinkage figures such as FTE, Off Phone times, paid and unpaid time offs. Absenteeism and attrition %. Did I miss other info/ data that are significant to this report? If so, what are those? Also, i need advise on how to present this report in the most effective way. I mean, what should be my selling point?

Btw, our call center is 1yr-3mo. old, if that helps...

Thank you in advance and i hope to hear a few feedback.... your help is very much appreciated...