CallCenterOps.com - Call Center Ops

-->	At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers. Learn how to advertise on this site.

		CallCenterOps Forum > General Discussion
Call center structure and staff ratios

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

LinkBack

Thread Tools

Display Modes

#1 (permalink)

10-22-2007, 01:58 PM

GryphMonster GryphMonster is offline

Registered User

Join Date: Oct 2007

Location: Natomas, CA

Posts: 0

Call center structure and staff ratios

We are considering changing our structure to make better use of our supervisor/QA/trainer/resources. We are a 24/7 operation with around 120 employees.

I would appreciate any input about what your positions are, what the chain of command is and what the staff ratio to each is.

You can either post replies here or email me at Gryphmonster@gmail.com.

Thanks much!

« Previous Thread | Next Thread »

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are Off [IMG] code is Off HTML code is On Trackbacks are On Pingbacks are On Refbacks are On Forum Rules

All times are GMT -4. The time now is 09:32 PM.