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Outbound Idle Times Outbound Idle Times
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Old 01-23-2008, 07:04 PM
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Outbound Idle Times
We are trying to set goals for OB idle time. At the moment we are just guessing at what the appropriate number should be. Does anyone know what the market standard is for OB idle%?
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Old 09-19-2008, 09:03 AM
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Time
I would say that it's around 15 to 30 seconds per call would be ok.
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