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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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03-06-2002, 04:40 PM
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CallCenter Simulator/Modeling
I have begun to search for a callcenter simulation tool for our callcenters. I am not looking for a training simulator.
I am looking for an application that follows a call from beggining to end and includes information regarding trunking capacity issues. In addition, I need the capability to run daily, weekly and monthly what if scenarios. If you currently use one or have information on any I would appreciate as much feedback as possible. 
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03-07-2002, 10:17 AM
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Call Center Simulation/Modelling Tools
Aaron,
Two Call Center Simulation/Modelling Tools for your consideration; [1] This is an Enterprise Tool, used by Organizations like Bell Canada http://www.caciasl.com/solutions_sim...all_center.cfm [2] For a Simulation/Modelling Tool aimed at a broader-base of Call Centers http://www.simul8.com/products/call_...imulations.htm
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