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03-11-2008, 09:48 AM
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E-mail Management
My call center has been using the Avaya Interaction Center application for a few years now. Unfortunately, we have found that it is not as versatile as we would like. The application appears to be 1-D in a 3-D world.
I looked at eGain. Unfortunately, I ended up spending a lot of time trying to get a sales rep to contact me back after 1 phone call with their company. Recently, I met with the folks at SalesForce.Com. They seem to have their stuff together. However, I do not think my Infrastructure group is going to go for someone else housing the data and having control over the servers. We are looking for an application that will handle our e-mails. Chat is a good option to have for the future. CTI is a plus. Do any of you have suggestions on who to look at? Thanks, Jim
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It's mega-maid sir.. Shes gone from suck to blow. 
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06-27-2008, 04:39 PM
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Jim,
I'm new to this forum hence ny dated post. Our company develops the VisNetic MailFlow email management software. I would be happy to provide a personal online demonstration of the product. I can be reached at 800.599.8856. Thank you, Mike Ryan
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06-30-2008, 03:57 PM
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Hi,
We are operating our call center with an amazing system which is for ALCATEL - GENEsys You can check http://www.genesyslab.com/
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Thank You & Best Regards, M - A - H - O - O - R
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