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03-11-2008, 10:56 PM
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Case escalation to CRC unit ?
DEar all..
PLease give me information to map out for SOP (Standart Operation Procedur) sample for CRC (Customer REsponse Center), outbound support for Call Center or some information based on flowchart, workflow for case escalation from call center to CRC and CRC to the related unit. Thankyou n keep'n spirit.. (marshal@jsm.co.id)n, how to 
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