global call center certification

[madeleinelee]

assignment need help which the world wide call center certification.
1. who conduct such certification
2. how many types to certify call center / contact center?

[Saramencia]

Hi, Madeliene:
Search for www.callcenterschool.com, there they have certifications for Operations and Quality.

[bsattler]

Hi madeleinelee,

If you're still looking for information Fine Marketing Solutions provides International certification through Contact Center Institute in the following areas:

• Agent Skills Training. 2 weeks (80 hours) of enhanced customer service and sales skills training.
• Short Courses. A range of two to five day courses (hours may vary) focusing on:
- Supervisory skills
- Enhanced communication
- Consultative selling techniques
- Quality assurance methodologies and skills
- Soft and hard collections
- Workforce management
- Formal Sales Training
- Debt Collection
- Contact Center IT Management
- Telemarketing compliance and much more
• Customized Training. Courses can be customized based upon your business' requirements.

You can contact Fine Marketing at Fine Marketing Solutions or call 866-686-FINE.

I'm confident they'll help you!

Sincerely,

Bryan