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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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03-12-2002, 04:55 AM
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Incentive Measurement
Hi,
I am working in a outbound call center and i have been asked to formulate a incentive scheme for my reps. Can somebody help me with the parameters to be considered for the incentive scheme. Each project ( have @ 12) is unique and the productivity is different . could anyone help me with a spread sheet !!!
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Anil 
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03-12-2002, 06:18 AM
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Hi Anil,
I am also managing a outbound callcenter in Mumbai. Can you tell me what type of business do u have? Is it a sales based ? appointment based ? or information based...? Based on these answers I can guide you furthur. . Sanjay rai manager operations and technology ChoiceConnex Inc.
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Sanjay Rai Manager Operations and Technology, (callcenter)
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03-12-2002, 06:30 AM
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Hi sanjay,
We are basically into Information based calling i.e calling and reminding payers( individual and companies) to pay up their dues . Resolution is sometimes low and we have to leave a lot of Voice mails . could you help
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Anil
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