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Average Dialer Idle Time Average Dialer Idle Time
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Old 04-10-2008, 10:21 AM
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Average Dialer Idle Time
Hello,

I am looking to find out what average dialer idle times are for a call center. We are a collections shop for financial products and currently have an average idle time of 27 seconds. I am looking to find a Best practice, and think that our time is too high compared to the industry.

Thank you.
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Old 06-18-2008, 07:34 PM
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Idle Time
Our idle time is 21 seconds and is being looked at as too long. I am concerned with higher abandoned calls but am wondering, what is the average idle time out there? Please reply.
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