Call Center/Web Chat Service

[Mike H]

I am a manager of a large, high volume call center (500+ employees and growing)

I want to look into the possibility of adding web chat service for my customers. We already have inbound calls and e-mail.

Does anyone here use it? How has it worked out? Where to look to start comparing and pricing?

Thanks to all

[gkern]

We have a lot of experience with providing chat support with various products and in different service environments. We do this as part of our outsourcing services, so we are providing different kinds of chat support for a variety of customers. I would be happy to share our experiences with you if you are interested, even if you have no plans for outsourcing the chat portion.

Greg Kern
CallTech
512-261-0409

[WebConverse]

Hello Mike,

We are an outsourced call center that uses and has tested a few chat technologies. I would suggest looking at White Pajama or iCommunicate.

Please contact me directly for more infomation and pricing details.

Regards,
Tracy Vieira

tracy@webconverse.com
Direct office: 510-784-4158

[Ian Alexander]

have you looked @ a "chat bot" perhaps for your website?


www.agentland.com

[Tracy Royal]

You can also check out www.liveperson.com
They have a list of their current clients and it is impressive. Also, they web host everything so the startup costs are minimal (there is just a charge for number of seats).

I would verify that they have improved their response time (when a customer clicks on your "live chat" button on the website, sometimes there is a delay to actually get it to an agent. During their sales demo, they can show you how it works.

Good luck