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Behaviours

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04-16-2008, 02:02 PM

Suziewan

Member

Join Date: Jun 2003

Location: Toronto, Ontario

Posts: 0

Behaviours

Hi all,

I was wondering if anyone could fill me in on behaviours or manipulations that you are aware of? For example, I'm told there is a way for agents to make themselves appear to be 'idle' without actually receiving calls....or that it's possible to stay open and return calls to queue.

Anything you have to share will be appreciated.

Thank you!

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