Observations-on-Operations Interactive

[Moderator]

Observations-on-Operations Interactive

The Observations-on-Operations Interactive segment is a variation of the regular Observations-on-Operations article found at http://www.callcenterops.com/newsletter.htm
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Often those in call centers think they have operational issues unique just to them. Generally, that is the furthest from the truth!

More often than not, other call center professionals are facing the identical issues. Take a moment and briefly state what your top three issues are within your call center today? Your contribution will help someone else feel that they are not alone.
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Moderator
CallCenterOps.com

[sharkey2000]

Attendance is a huge issue in our care center
Training Overload
Schedule Adherence

[James]

1. Matching budgets to expected service level
2. Responding to increased call volumes - managing growth
3. Getting agents to adhere to schedules

[Valerie Heimerich]

Employee absenteeism

Maintaining productive year-round staffing when only 3 months per year are very busy.

Dealing with the widely ranging needs of over 600 internal customers.