Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
04-30-2008, 10:28 AM
|
|||
|
|||
|
Service Metrics Standards
I have been asked to present studies or research around our targets for ASA and Service Level. Does anyone know of any out there that speak to why 80/20? or any other Contact Center metrics? thanks for your help
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Staffing-based vs. service level-based metrics | TeamLead8 | General Discussion | 5 | 09-21-2010 08:16 PM |
| Email Support - Service Level Metrics | ltaylor | General Discussion | 3 | 11-07-2008 03:41 PM |
| InQuira Wins 2008 CRM Service Award for Contact Center Search | Pressbox | Industry PressBox | 0 | 04-16-2008 01:09 PM |
| Confirmit drives service improvement program for Serco Solutions | Pressbox | Industry PressBox | 0 | 04-02-2008 11:38 AM |
| Online Service Operational Metrics | dsc1 | General Discussion | 2 | 07-23-2006 01:46 PM |
Linear Mode
