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06-01-2008, 03:46 AM
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Customer Feedback Software
Hi there,
Does anyone know of a top of the line Customer Feedback Software? I am a call centre manager and what we really need is a software that will tell us how our customers feel about the service we provide. All ideas welcome. Thanks a lot... Sigal (Call centre manager, London) 
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06-19-2008, 03:15 AM
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customer feedback software
Hi Gina,
Thanks for your reply, it seems interesting. I will call you at a time convient to you, when is that? A few people on a few other sites have actually recommended www.ransys.com what do you think? Do you do something similar to that? From what i understand it's an "Event-Driven Fedback software", do you do the same? Have a good day, Sigal
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