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Planning and forecasting methods
I have been in Workforce Managment for 3 years now but just recently moved over to the planning and forcasting department of workforce management. I am looking for as much information (reference material, online material, books, magazines, etc.) that I can read to help me increase my knowledge of forecasting and the different methods that exsist. Thanks in advance.
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Resourcing Information
try www.planningforum.co.uk for loads of articles about resourcing, scheduling and forecasting.
John |
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