Auto Dialers/Predictive Dialers

[Renee Hiemstra]

I have been placed in charge of picking an Auto Dialer for a call center with 75 seats with the possibility of growing to a predictive dialer - we want to stay in a price range of $40,000 - is this price range possible to purchase an effective auto dialer system? I am trying to obtain company names and contact phone numbers of quality auto dialers.

Renee

[startupcallcenter]

Try looking at this company

www.odpgroup.com

They offer a web based predictive dialer, which in most cases cost less then what you are currently paying for long distance.

[Tracy Royal]

I am not sure about the costs, but here are a few names for companies that provide those productsÂ…

Davox (now called Concerto)

Melita

Mosaix

EIS

Any of their websites will have contact information to obtain additional details for pricing.

[Frank A. Engle]

Renee-

I suggest that you look for a refurbished "brand name" predictive dialer from a reputable used equipment supplier. The reasons are:

1. It will be easier to find internal support personnel or distributors that have used the brand before and can help you set it up and maintain it correctly.

2. Replacement parts (boards) are usually an industry standard and easy to find on a name brand.

3. Last, but not least, you can get bells and whistles on the predictive dialer in a refurbished unit at a much lower cost than a new unit.

The way that companies in the outbound business come and go and upgrade/expand, there are a huge amount of these units on the market at extremely reasonable prices.

I suggest that you look at all the presentations from the major players on new units and then buy an older unit in the brand you like and that fits your needs the best. Many times distributors have taken units in as trade-ins and want to get them off their books.

Feel free to call me to discuss further on how you can locate a new/used equipment distributor in your area.

Good Luck!

[mlik]

One of the best dialers I have come across is from a company called Magnetic North (www.maneticnorth.co.uk)
The dialer has the option of placing the agent / campaign in either of the preview/progressive/predictive dialing mode, so you wont need to upgrade to another dialer later on.
The name of the product is 'Maximise'

Do visit the website.
Feel free to contact me at:
+91-40-6580837 (ext: 112) or mail me at maulik@avontechnologies.com to discuss more.

[Craig]

Hi Renee;
I saw your post regarding the dialer.
Our company has a brand new dialer for sale. If you would like to know more about it please drop me an e-mail and I will have our Chief Operating Officer get back to you with specifics.
Thanks,
Craig Dodge
Director, Business Development
Advantage Communications
cdodge@advantagecall.com

[mediatel]

Hi Renee,

Check out our website. Realistically you are in the used price range . However ther is no reason why you cant get a PRedictive Dialer with no need to upgrade later. Check out our website and give me a call. I am sure that we could handle your needs.

www.mediateldata.com

thank You
Brian Lorenz
Mediatel Data USA

[manojkpatel]

Hi There

Look for the following features on the dialer :

Inbound

ACD
Skill Routing
Overflow routing
abandoned call recuperation
Multi-site routing

Outbound

Predictive
Power
Preview
Manual
Campaign & list management
Automated messaging
Scheduled recalls
skill based routing
Three way confrencing
Voice recording
Remote montoring


IVR
IVR with database access
Autimatic speech recognition

Web Interactions

web chat
real-time messaging
web collaboration
web callback

E-mail

Personalized responses
routing algorithm
reporting
distribution list
Scheduling
Attechments

Fax

Integration with Fax software

Multimedia Blending

Voicemail

service and personal voicemail

Multimedia recording

The list has more than above , do contact me for any further info.

I would suggest you take a look at Contact Pro. a product of Cellit+Davox.

On ASP solution front I would advice you look at Noble Technologies.

Regards

Manoj Patel.
Chief Technologies Officer.

MSL Group.
091-9811332536