Define the following please

[Justin Cheung]

Much like other posters here, my company is looking to change our attendance policy and such. We would like to get an idea of how you would define an absense, a tardy, and a no-call no-show. Also, please include what you believe constitutes each of them.

Thanks

[CBSoothill]

Our policy on absences is as follows:

Absence, any unscheduled time off. The agents are required to notify us at least 24 hours in advance for it to be considered approved and schedules.

Tardies, arriving more then 5 minutes after the scheduled start time or returning from lunch.

No call no show. basically if they are out for a day and don't call.

We apply occurences for absences and tardies. A whole day is 1 and a half day (late in or leaving early) is considered a 0.5. Once they get to 4 in a six month period the go to a verbal and it goes on from there to written, final and then up to termination.