What's the best way to save in callcenter operations?

[VoIP4CallCenters]

I would like to know which is wisest for callcenters to become sustainable, regardless of geographical location: saving on hardware and equipments costs, saving on real estate expenses by creating cottage callcenters (home based), or saving on manpower by choosing sites with cheaper labor force (outsourcing to other countries with cheaper labor)?

[ub40ca88]

Both have their pros and cons. Personally, I would go with home based....greater possible pool spread out over a wide area.

[preneshkp]

The second option is better.

[rambo100000]

I have looked at the idea of having the agents work from home to save money but I really don't know if it would work. I would say it would depend on the country that you are working in.

What are you spending for your internet, voip, admin etc.