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04-04-2002, 03:34 PM
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web-based learning sessions on call center information
CRMXchange
http://www.crmxchange.com for more information on these free live webcasts “Managing a Remote Agent Workforce” Presented by Bard Chodera, Vice President, Willow CSN April 16th, 11:30-12:30 EST “The Professional Approach to Scripting Interactive, Non-Intrusive Telephone Conversation” Presented by Ronna Caras, Caras Marketing and Training April 18th, 11:30-12:30 Evaluating Agent Performance to Increase Customer Satisfaction Presented by Suzanne Hale, Matrix Manager of Quality / Career Development TelVista April 23rd, 11:30 – 12:30 “How Campaign Management Technologies Presented by Impact Customer Lifetime Value” Dean Brown, Vice President of Marketing TeleDirect International April 30, 11:30am – 12:30pm EST 
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