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09-16-2008, 10:49 AM
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Call Avoidance (Urgent Please)
Good Morning,
I have been put in charge of developing a policy for our call center that is centered on call avoidance, proper login/logout procedures, when to use appropriate auxiliary codes, ECT. I want to call it the phone accountability policy. If anyone has any policies that would give me some definitions or even a policy on call avoidance I would greatly appreciate it. Please send it to my email. Scott.Bangert@acs-inc.com 
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