CallCenterOps.com - Call Center Ops

-->	At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers. Learn how to advertise on this site.

		CallCenterOps Forum > General Discussion
Backlog management

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

LinkBack

Thread Tools

Display Modes

#1 (permalink)

04-17-2002, 08:16 AM

ranjanik

Member

Join Date: Apr 2002

Location: India

Posts: 0

Backlog management

I am trying to build a framework to mitigate/address backlog, in the operations scenario, (call center with both inbound & outbound projects). Calls, emails, reports etc. I am hoping to be able to build a generic process, which can broadly address backlog issues. Any suggestion would be of help.

« Previous Thread | Next Thread »

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are Off [IMG] code is Off HTML code is On Trackbacks are On Pingbacks are On Refbacks are On Forum Rules

All times are GMT -4. The time now is 11:17 AM.