Avaya CMS-Agent skilling

[synergy77]

Just looking for some feedback.

What is everyone else using as call handling preferences on CMS.

Either
-Skill Level
-Greatest Need, are you using service objective?
-Percent allocation

Is anyone mix and matching? Example: One group is Skill level and another group Percent allocation?

Also I understand the Greatest need but I dont know how the greatest need option also has a level option? Does it mean it will consider first the lowest skill level and then look at SVL's?

What works best? Say a group has a total of 5 skill. One skill has a 80/20 agreement and the rest have a 70/30. What skilling option would you usem, and why??

Here is another scenario, a group has one skill to them with a agreement of 80/20, but these agents can handle other skill in other group that has a 70/30. What skill preference would you use and why?

Thanks in advance