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04-17-2002, 04:39 PM
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Incentive Program Management
Does anyone have any ideas on incetives that help increase employee satisfation in a inbound/outbound environment?
My company is creating a new position "Campaign Director" (they have asked me to fill this position) and I would be responsible for motivating the agents to want to come to work and continue with the company. We have had some high attrition, absenteeism issue. If you have any suggestions, I am open for them. Also if anyone knows what type of metrics I should be accountable for please let me know. Thank you. 
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