Greetings and Closing

[henrietta]

We are looking for more customer focused creative greetings and closings...not just this is Sally, how may I help you...does anyone use a better gretting?

[mpccallcenters]

The greeting you are using is standard and may seem boring but it definitely gets to the point. We answer for thousands of customers and I have noticed that more complicated greetings tend to confuse and turn off customers (i.e. thank you for calling johns hot dog hut home of the 9 foot chili dog this is stan how can i make you smile today). Many times, simpler is better!

[basil]

LOL , Thanks for the smile . I thought that was hilarious !

[Speerakeefe]

http://img216.imageshack.us/img216/5792/2tramadol.png
http://img216.imageshack.us/img216/1816/4cialisa.png
http://img100.imageshack.us/img100/18/3viagra.png
propecia resting period propecia rogaine, purchase propecia finasteride nasonex retin-a propecia valtrex, order propecia from bosley propecia patent, propecia procerin propecia and side effects, low cost propecia propecia overnight delivery, testimonials propecia buy propecia international pharmacy, subaction showcomments propecia thanks older

[clintfoot]

Well, yeah, I agree with a standard greeting... Name of agent, name of company/account, then ask what the caller needs.

For Closing, just say thank you, say the name of the caller to let him know you took note of his name, then tell him what he should expect, and lastly, tell him to call again should he have further problems or something. Like: "Thank you, Mr. Johnson. Please wait for three to five days for the refund to get to your bank account. Please call customer service should there be other problems next time."

[thompson64]

There are some unique pre-recorded messages that can be done to make your reps sound perky all the time, but the real rep shows up once the recorded voice is gone. I have always found that repeated customer service training helps keep your reps fresh. We often forget this important piece of training ,but it can go a long way towards the success of your center. Whatever you choose to do it should be consistent and evaluated often.