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12-15-2008, 03:03 PM
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New Position
Hello everyone,
I have been asked to create the position 'Quality Coordinator' for our inbound call centre, but I never done this before. Can some please inform me of the task and frequency of this position in detail? Thanks 
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01-06-2009, 12:23 PM
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Quality Coordinator
We have a Quality Control Manager in our office. This person ran/reported stats, managed shift supervisors, recorded attendance and is basically our "Call Center Manager". This person is the shift supervisors and operator "voice" to administrative staff as well. If you need more detailed info, pls let me know and i will get with her and post another reply!
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