--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > General Discussion
Incentive Programs Incentive Programs
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 01-14-2009, 10:16 AM
Registered User
  
Join Date: Jan 2009
Posts: 0
Incentive Programs
I am looking for any ideas for an incentive program that could increase productivity. Does anyone have any proven incetive that has maybe decreased budget by increasing productivity?
Reply With Quote
  #2 (permalink)  
Old 01-16-2009, 12:39 PM
Registered User
  
Join Date: Oct 2001
Location: US
Posts: 8
We have an ABC (Activity Based Compensation) model that increases productivity and quality and as a result reduces cost.

Drop me an email if you would like to talk.

Greg Kern
ACS
greg.kern@acs-inc.com
__________________
Greg Kern
ACS
greg.kern@acs-inc.com
512-934-0254
Reply With Quote
  #3 (permalink)  
Old 01-20-2009, 05:32 PM
Registered User
  
Join Date: Jan 2009
Posts: 0
Incentives for a non profit training program
Hi...I am a training coordinator in a call center training program. We are not profit driven, rather we are conducting a simulated call center for training purposes only. How can we utilize the "incentive" part of call centers, while not utilizing monetary incentives?

Thanks for your insight!
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Call Center Incentive Scheme Doberman General Discussion 17 01-28-2010 09:36 AM
Alarmingly High Attrition AmitS General Discussion 11 09-20-2006 06:25 AM


All times are GMT -4. The time now is 10:34 AM.

Contact Us - CallCenterOps - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2