Outsourcing Call Centre - India

[vetri]

I am working for a proposal/presentation to submit to my executive teams on following topics :

1. Opportunites to outsource call centre to India
2. Cost Comparison : US Call Centre Vs India Call Centre
3. Choice between setting up a call centre ourselves or partner with vendors.
4. Return of Investment of Setting up a call centre
5. Various organisations serving Call Centre business in US and India.

Any help on the above topics will be useful

Thanks

[gkern]

I can help you with answers to these questions. Give me a call.

Greg Kern
CallTech
512-261-0409

[Digital]

Hi,

I can provide with all the required data pertaining to the above mentioned. Shoot an mail to me at crm_stl@yahoo.com

Regards,

[tarunpuri]

hi there,

well i am part of a team (into end to end consulting) which is involved in setting up a lot of call centers in india catering to the US, we already have taken couple of our client's call centers LIVE.

What we do for all our clients :
1)Providing the cost involved in setrting up the center
2)Layout of their call center is approved by us
3)Manpower required and various positions
4)Recruitment
5)Training
6)We assist in getting Business for the clients call center's
7)Process Migration
8)Technology Required and setup/integration of the same
9)The Pilot Run and then the ram ups and full capacity LIVE
10)After taking the center LIVE we do Quality & Compliance Audits

im sure this would give you a brief idea about our operations.

please feel free to contact me :-
taruncallcenter@rediffmail.com
Mobile : +91 98111 41111

regards,
tarun puri

[ttreacy]

Outsourcing to India (off shore) is an option for your company. Outsourcing to Canada is also available to your organization. We have partnered with companies who are unsure of outsourcing off shore and want to keep their business in North America, while maintaing the cost efficiencies of off shore outsourcing. Canada is the answer. We would be please to discuss our operation with you and determine if we can be of any assistance. Tim Treacy 416-201-7294

[ALFAGTV-6]

Did you sleep through history class? Or are current events, the largest evacaution of American citizens since Vietnam now going on in India not enough to convince you this would be a bad location to conduct business.

[ramon_rojas]

HELOOOO!!


People I don't understand you guys even thinking this possibility, not only because of the problems they have now (sorry for them), but the distance, plus the diffrence in cultures.

I have a better place that I bet you guys have not even imagened, it' s Dominican Republic, located 1.5 hours away from Florida, 2.5 hours away from NY. 8.5 Million People, best telco you can find in Latin America, plus is a point of tourism, that makes it full of bilingual workforce, German, English,French,Portugues,you name it!!

There's a dozen callcenters at the moment 100% fuctional.
the advantage is that they have these special trade zones where you can install the centers that are 100% free taxes, imagine free taxes, plus the labor costs are so low.

need more info on this please contact me

Ramon Rojas
809-446-0264

[syamnt]

India is a better place to do business.

The picture what my dear friends got on INDIA is not correct.
The current situation is not today's one which is existing since 1940's. The only added thing is MEDIA HYPE from all the portions. Since decades india facing this issue which people are living with it.

See the manpower costings, place , and other discounts available in india which will give a tough competative advantage.

Atleast appriciate that India recently opend their doors to globalisation which enabled workld to look at cheaper costs at higher skills and the top notch rated people from india only.

Take SUN/CISCO/MICROSOFT/ORACLE/TI/GE/etc.. all backtoughts are from indians

I request all my friends do not forecast based on news, take feedback from friends who are in IND or like me before posting / answering in public forums.

Regds
SYAM N T

[tarunpuri]

I totally agree with Syam N T.

Please feel free to contact me at
email : taruncallcenter@rediffmail.com
Mobile : +91 98111 41111

Regards,
tarun puri

[mlik]

Well, ALFAGTV
no country is without its problems.

Infact the CIA (or was it FBI?) has said that Al-Qaida are planning bigger and deadlier attacks on US.
Does that make America any safer to do business in.

[Bindu S Nair]

I do have some very informative data avaialable on the topics mentioned by you. Do e-mail me on bindu@minervatelelink.com

There is no threat in taking business to India. I spoke to a Compaq customer service agent in India even today , on 1-800-ok-compaq,

There is more media hype than truth

[tarunpuri]

hi,

i wouldnt mind sharing information/knowlkedge with you it always helps...i am from New Delhi, India. More on the business (work contracts) front

my contact details :
email - taruncallcenter@rediffmail.com
mobile - +91 98111 41111

Regards,
Tarun Puri

[Callcentrepro]

Attention Brokers/Prospective Clients

I am sorry to "let the cat out of the bag" but this is getting really frustrating speaking from a campaign provider/client prospective watching brokers in our industry post messages on the CCV and CCOPS regarding being burned by middlemen. Let me bring everyone's attention to the fact that not only is the broker responsible for placing his business while being under tremendous pressure from a paying client-but a broker has to weed out the infant call centers which seem to be everywhere in India. In addition, once a broker has determined he will take a chance at allowing a center to dial a prospective campaign based on D&B status and other requirements he is to find out "on paper" everything checks out. References , Previous clients and overall performance looks to be promising but when it all comes down to it there are very few centers in India that are capable of actually performing a
"North American Outbound Campaign".

I wish the problems stopped at this point but after having dealings with the so-called "upper echelon" of Indian call centers over the past 6 years, I have found that training is extremely poor in most cases and outright performance has been a complete disappointment to say the least. Please India , if you wish to become successful at the OB part of this industry-take the professional guidance of the client resources made readily available. There are always training issues that severely hamper progress and cause performing campaigns to appear fruitless. I am not stereotyping all "India" centers for I have, I believe, the best two centers in India currently as vendors.

I can recommend a very honest and dear friend in the Indian market: Manoj Tripathy , VP and COO of GNG Solutions Norcross, GA 30093. Manoj, has been an invaluable resource and my eyes and ears in a conjointly held affiliation with our Indian alliance. I ask Manoj first ! Then entertain questions from prospective Indian call centers. Just be careful as you would anywhere in the world. Please everyone make certain you do not allow all of your time to be wrapped up in trying to save a dollar by outsourcing your business to India without first looking at the vertical markets that exist right here in the US, Europe and other remote destinations that seem to perform exceptionally well. It has been the norm over the past few years for the US to look overseas due to cost factors. It is now becoming quite apparent that although money is definitely saved by outsourcing abroad when the right facility is chosen-the road to find the right centers in "India" will prove to be challenging to say the least.

My Recommendation when Selecting an Indian Center:

1.) Identify the "key" decision makers and thoroughly check out the principals of the company. Ensure a comprehensive credit and background check is done like you would do for a US facility.

2.) Always ensure everything is in writing including the hours committed to in verbal discussion.

3.) DO not think for one minute outsourcing abroad will save you time and expect to be extremely patient.

4.) Have a live demo with the prospective call center and make certain you listen to at least 15 different TSR's/CSR's. This is important to determine if you are able to not only hear the TSR but to see if "you" can understand what the TSR/CSR is pitching.

5.) Demand to see their facility and a copy of the Articles of Incorporation.

6.) Write down everything exclaimed and ensure it is not a smoke screen to obtain your business.

7.) Ensure a formal proposal is on record to reference. Believe me, you will be glad you did this.

8.) Ensure the campaign you intend to outsource has been successfully performed by the vendor before awarding it.

9.) Never give exclusive rights without a strong financial commitment.

10.) Never supply leads to a facility with little or no experience. If you want to send leads somewhere and could care less what the performance is send them here: PO Box 284- Mount Carmel,Pa.17851.

Remember: The money you thought you saved by doing business outside of your immediate area or country may not necessarily be saving but rather a history lesson of mistakes.

Anyone needing a list of the people and call centers to stay clear of in India and the US due to NON Payment-Circumvention-Violation of a NDA-Fraud-Conspiracy and Poor Performance Levels feel free to contact me directly. Additionally, if you would like to get in direct contact with Manoj and require anything call center related please send an e-mail to rickdanko@dfnow.com.


Have a Wonderful Day!

Kindest Regards,

Richard R.Danko
Vice President and Director of Call Center Operations
GNG Solutions Inc.
6107 Oak Brooke Pkwy
Norcross, GA 30093

Pennsylvania Direct: 1-570-648-1510
Pa Fax: 1-570-648-6423
Pa Cellular: 1-570-336-0735
Georgia Direct: 1-678-969-9517
Ga Fax: 1-678-969-9546
Ga Cellular: 1-678-830-2999