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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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Voice compression solutions
Hi,
I am currently looking for high quality low cost voice compression equipment for our call center. We previously used voice over ip as our solution but experienced many choppy calls and a lot of echo. Im interested in implementing a TDM solution but cost is an issue. I was wondering if anyone knows of good TDM compression equipment at a reasonable cost? Our call center is located in Manila Philippines and we need to bring calls from the U.S. here. I would appreciate any advice on this. Thanks and Best Regards, Bill |
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VOIP
We have used a system called the SX10 in the past and the quality was perfect. about 15,000 for 96 channels. we developed a gateway between france and bucharest with this . if you like give me a call and we can discus this further.
check out our site at www.mediateldata.com thanks Brian Lorenz Mediatel Data USA |
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The Best Compression
Similarly we too had faced this problem. Later once we deployed Nortel passport based solution - its working excellent.
On a 64K Leased circuit - around 10 calls can be made with clearcut clarity. This truely magic one. You aould chk with nortel on this.
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Syam N T -------------------- Sr.Technical Consultant Syam.Naga@wipro.co.in |
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I think the passport is going to be way over his budget.... he did say affordable .
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________________________ Brian Lorenz Mediatel Data USA ________________________ www.mediateldata.com (702) 240 - 6081 ext 101 info@mediateldata.com |
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