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Old 04-29-2002, 03:43 AM
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Location: New Delhi, India
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Service Measurement - Urgent help
Hi

am looking for some measures which can help me in benchmarking the performance of my call center.

anybody with ideas please suggest.

thanks

Arun
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Old 05-03-2002, 09:17 AM
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Join Date: Nov 2001
Posts: 5
We have developed a performance measurement approach that is used to assess performance as well as identify weak areas in service delivery and their root causes. Please contact me directly for more information.

Joe Barkai
DIAGNOSTIC STRATEGIES
www.DiagnosticStrategies.com
Tel. 781-433-0833
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Old 05-10-2002, 05:08 AM
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Join Date: Apr 2002
Location: India
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Service measurement -help is here!
Hi!
I am sure I can help you if you are looking for measurements & benchmarking.We have validated data.
We facilitate benchmarking in India on behalf of Perdue university.
Contact me on mail: ranjani@thinkharbor.com or call me 91 80 2995115 ext 116.Or send me a fax on 2995116.
Cheers!
Ranjani
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