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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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04-29-2002, 03:21 PM
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Excel Add-In Erlang C
mandrews mentioned in a previous post of using the Excel add-in for the Erlang C formula. Does anyone know where I can get this?
It's a simple formula such as =agents(80,20,300,240) Thank you in advance!! 
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10-23-2002, 11:30 AM
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I believe that you may be looking for the Excel add-in located at the URL listed below........Good Luck!
http://www.erlang.co.uk/excel.htm
__________________
http://www.upsource.ca
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11-05-2002, 07:03 PM
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You can also use PhoneLib from www.mitan.co.uk. PhoneLib is part of the PhoneCalc Suite, which provides a lot of call-center calculation function free in demo mode (no time limit).
PhoneLib is a DLL, and comes with simple instructions for use with Excel (or VB if you wish). Erlang-C is provided. If you buy a licence then you also get Erlang-C with fractional agents and Mitan-C with interg and fractional agents. A new version of PhoneLib (and the rest of PhoneCalc Suite) is planned for release in the next few months, which will add a number of other queueing models (such as Erlang-C with limited queue size) to PhoneLib. There re no upgrade charges to Mitan products, so if you buy now the upgrade invloves no charges.
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