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05-01-2009, 10:01 AM
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Monthly Staffing
I am trying to figure out how many employees I should have to cover my calls on a monthly basis.
200,000 calls per month Goal of 80% SL Average Call Time 625 Average call wrap time 60 seconds 40 hours of on phone time per week If anyone can help or direct me where to find the calculation it would greatly be appreciated. 
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03-11-2010, 09:43 PM
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__________________
Thanks, Ryan Weaver
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