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05-13-2009, 01:46 PM
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Service Level Standards
I have a great deal of information in these forums and I am hoping that some of you are willing to provide me with the same level of information.
I am a new to my current organization and come from a large financial services call center and looking to benchmark Service Level for a smaller 30-50 seat medical industry call center. thanks for your help! 
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07-28-2009, 09:28 AM
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My company work in the care and medical sectors - are you looking for data on inbound or or outbound traffic?
__________________
Frontline a 24 x 7 blended contact centre based in the UK
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