--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > General Discussion
Staffing Requirement for Email transactions Staffing Requirement for Email transactions
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 07-13-2009, 04:13 PM
Registered User
  
Join Date: Jul 2009
Location: Dearborn, Michigan
Posts: 0
Staffing Requirement for Email transactions
Does anyone have a calculation/formula for establishing a staffing requirement for an email only desk? A client is looking for a group of agents to manage all incoming emails within two hours of receipt and I need a starting off point for staffing. We normally staff for/manage inbound calls only so am looking for some advice on staffing for emails.

Thanks.
Reply With Quote
  #2 (permalink)  
Old 01-28-2010, 09:39 AM
Registered User
  
Join Date: Jan 2010
Posts: 0
You mean to ask the sort of qualifications to look for in e-mail transaction agents?
Reply With Quote
Reply

Tags
calculation , email , formula , requirement , staffing

« Previous Thread | Next Thread »
Thread Tools
Display Modes
Linear Mode Linear Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Monthly Staffing Testlab22 General Discussion 2 03-22-2010 03:39 AM
Outbound Staffing Model harrisg10 General Discussion 1 01-10-2010 01:07 PM
Call center's using Staffing Services elredman General Discussion 6 07-13-2009 02:13 PM
Bandwidth Requirement Brainchild Technology Discussion 1 09-15-2008 08:51 AM
Staffing Model bstafford General Discussion 0 04-11-2008 10:50 AM


All times are GMT -4. The time now is 04:02 PM.

Contact Us - CallCenterOps - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2