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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 06-04-2002, 08:05 AM
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Join Date: Nov 2001
Location: India
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Audit Surveys on CC
Friends

Is there any resources(web based/white papers/reports) available on Call Center audis to do audit surveys in varous aspects like gap analysis,operations,technologies etc.

Looking forward

Regds

Syam N T
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Syam.Naga@wipro.co.in
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Old 06-05-2002, 01:13 PM
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Join Date: May 2002
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Hi Shyam,

try www.tarp.com it is a good site for measurements for call Centres. However the information available here is limited; it will be best if you can get a copy of the yearly Call Centre BIC report
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Old 06-09-2002, 07:50 AM
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Join Date: Nov 2001
Location: India
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Thanks Bijijanan.This site is good one, on operational front with some value added services.

But what i was looking for help - Audit on Call center Technology to be briefed on systems - ACD,IVRS,CTI,Voice Network, PD etc...

If u couolsd help me to through some light on this - will be greatful

Regds

Syam N T - Sr.Tech.Specialist
(syam.naga@wipro.co.in)
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Old 06-10-2002, 03:24 PM
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Join Date: Feb 2002
Location: Alameda, California
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The Help Desk Institute has an open standard for assessing call centers that you can download for free at www.thinkhdi.com

Look for Site Certification.

If you are a member of the HDI, there is also an assessment test you can use online.
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