Call center Business

[tamilmani]

Hi,
How to find out the companies/organizations looking for outsourcing partners?

How to identify the potential customers? Is there any association or organization to which we should contact for outsourcing business??

Thanks
Tamilmani

[Manohar86]

Hi Tamil Mani,

You are at right place, post what exactly you are looking for and what do you have in pipeline to share with patners?

If you can be specific and ellobrative i am sure others will respond to the call.

Regards,
Manohar

[tamilmani]

Hi,
I planned to start a call center in Chennai, India.How to get the business from USA Clients?

How to identify, which company is looking for outsourcing partners?

Can we approach the client directly? or the client will operate thru preferred vendors??

Tamil

[vikramarora]

Hi

I'm interested to know if there is an association that gives information on various companies (USA,UK,AUSTRALIA) that are willing to outsource their Inbound/Outbound business to Indian call centers. Can anyone help???

[syamnt]

Hello !!

First try to understand these below mentioed costs at outside of India and then start looking for a business. I'm sure that after understanding the seriousness and teh key of the business you wud have taken decision on this.



http://www.callcenternews.com/resour...ats_size.shtml
The average cost of handling a call in a telephony-based center ranges from US$50-74, and the average cost falls 43% in a web-based call center.


http://www.incoming.com/industryfacts/performance.html
According to supportindustry .com and Help Desk 2000, the average cost per call for 75% of the support organizations they surveyed is $25 or less. The analysts expect this cost to fall to $18 per call within three years as a result of e-support technologies.

http://www.callcenternews.com/resour...ats_misc.shtml
Cost of a typical telephone call: $2-5 each. Cost of a typical web transaction: $.25-$.50 each.
One live call = approximately 10 web transactions.



http://www.benchmarkportal.com/newsi...taf?topicid=19
Is there any data on the cost of answering a customer's inquiry by phone, e- mail, fax, regular mail and through on-line self-help?

Answer

We have polled call center managers and Webmasters, and have averaged their results across industries as follows:
a) telephone=$3 to $4 per inquiry, b) e-mail = $15 to $20 per inquiry, c) fax = $25 to $35 per inquiry, d) regular mail = $25 to $35 per inquiry, e) Web site = $0.50 to $1 per inquiry.



http://www.callcenternews.com/resour...ats_size.shtml

$700 billion in products and services were sold through call centers in 1997 and this figure is expanding by 20% annually.


According to www.lefo.ro/iwlearn/pdf/gnp.pdf, World GNP (total products and services sold) in 2000 was approximately 19915669000000, thus the percentage of goods and services sold through call centers is 3.514820416025191 (my own calculation).

You may find more information by browsing sites listed at
http://directory.google.com/Top/Busi.../Call_Centers/

or searching Google for "call center statistics OR metrics".


Regds
Syam N T (Syam.Naga@wipro.co.in)
Sr.Tech.Specialist

[rsukheja]

we can help. email me.

Originally posted by tamilmani
Hi,
How to find out the companies/organizations looking for outsourcing partners?

How to identify the potential customers? Is there any association or organization to which we should contact for outsourcing business??

Thanks
Tamilmani

[ranjanik]

Hi Tamilmani,
Mail me with more specifics & I will help. I am in close contact with a lot of ops managers of different call centers (CSP's) here in India.
my mail ID : ranjani@thinkharbor.com
Cheers!
Ranjani