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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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11-20-2009, 07:14 PM
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I need adivse on Call Center Management Training
Hi I need reccomendations on where to go for Call Center Management training. I am looking for a class (3 to 5 days) for basic call center management tools for incoming managers. I have seen info online about CIAC and CCCM certifications. Do you have one of these if yes has it helped you?
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01-02-2010, 01:09 AM
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Hello,
I think CIAC is better for you. My friend Arvind had joined this and according to him, This is good to training for call center. i think you should go with this. customer service call center
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