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Call center course? Call center course?
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General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

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Old 06-19-2002, 03:09 PM
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Join Date: Dec 2001
Location: VA
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Call center course?
Is there a study course which can help in a call center. I am a customer service rep in an inbound environment. Thanks
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Old 06-26-2002, 11:29 PM
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Join Date: Jun 2002
Location: New Delhi
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Call Center Training
Yes, Professional Training is available with Hero Mindmine. (http://www.heromindmine.com). Check the site for details
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Old 06-27-2002, 01:09 AM
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Join Date: Apr 2002
Location: India
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CIAC certification
Hi!
There are a variety of very good courses offered by CIAC.Some of these courses are call center facing. Check out this site http://www.ciac-cert.org/ .

Hope it helps!

Cheers!

Ranjani
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