call center telephonic interview

[cleomerrill]

What kind of questions does a call center ask during a phone interview?

[Marshal]

Originally Posted by cleomerrill

What kind of questions does a call center ask during a phone interview?

I think you must specific with the line business call center, the question that you posted its very general.

If youre call center is inbound call center, it must have :
- Greeting
- Identification
- Verification
- Confirmation, customer case analise
- Problem Solving
- Complain Handling
- Service Level Agreement..
- Closing

well, just try to give my opinion, dont know its related or not with your question. thanx folks

[thompson64]

I think its important for you to make sure they speak clearly and you understand them. The telephone part is used to get them in the door for a more formal interview. I would ask some questions to gauge whether or not they are good listeners and can repeat back what they heard. This is very important today as we have so many distactions, internet, cell phones etc,,,,,

[addison.marlin]

Questions that maybe asked in an interview for a call center agent can include:

1. What do you think are the most important qualities for a call center agent?
2. What do you think makes you a good call center agent?
3. In your previous job experience, how many people did you work with, or how many hours a day did you work?
4. What has been the most challenging part of being a call center agent for you?
5. When did you feel you had to make a very difficult decision as a call center agent and how did you arrive upon a decision.

[alexcarlson]

Hi,
Here is some call center telephonic interview tips
1 Typing/keyboard (usually over 30 wpm).
2 Basic computer and technological knowledge.
3 Knowledge of relevant software applications.
4 Numeric, oral and written language applications.
5 Administrative procedures and information processing.
6 Customer relationship principles and practices.

Thanks