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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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06-24-2002, 03:07 PM
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NLP for communication
Has anyone utilized Neuro-Linguistic Programming theories in training call center reps to effectively communicate. If so, what kind of benefits have you seen? Also, what steps did you use to overcome the often 'esoteric' language used in NLP?
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Matthew http://www.epinions.com/user-mnehr 
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06-24-2002, 04:53 PM
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mnehr-
One of the outbound call centers I represent has used it regularly. I cannot post his name and number on this board but feel free to contact me and I will be happy to arrange a conference call to discuss.
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Frank A. Engle Pivotal Connection Call Center Consultancy and Brokerage FrankEngle@PivotalConnection.com Linkedin Profile: http://www.linkedin.com/in/frankengle www.PivotalConnection.com (619)282-4380
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07-08-2002, 06:19 AM
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Frank,
can you tell the difference on the employees working in an out bound campaigns , after the NLP? Thanks hariasanjiv@hotmail.com
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