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Old 06-26-2002, 11:45 AM
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Market Research
I'm looking for credible market research data on inbound call centers so I can measure our recent NPD scores to other inbound call centers. Does anyone have any ideas on where I could find such information?

Thanks.
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Old 06-30-2002, 02:35 PM
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What size is your call center? And have you asked NPD if they can provide comparative information?
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