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03-11-2010, 11:33 AM
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Calibration variance - acceptable levels?
Hello,
Wondering what insight you guys can provide in terms of an acceptable Calibration variance range? We've been going with a 6% range and my boss is behind that. Is that a good number between QC auditers themselves? We also hold Calibration sessions between QC and also call center Supervisors/Leaders as well. Is 6% variance range a good goal for that as well...despite them viewing calls from a very different perspective typically? Any thoughts would be much appreciated. Thanks! 
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