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04-13-2010, 05:22 AM
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reducing average handling time
hi,
i need out of the box ideas on how to reduce handling time. I am handling a tenured account where agents are of full understanding on what AHT is all about. I need to come up with action plans on how to lower down AHT. thanks! 
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06-16-2010, 09:15 AM
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Hi Darlene,
if you are still struggling with this problem, you can drop me a mail at: bosch.niek@gmail.com Thx, Niek
__________________
----------------------------------------------- N.L.J.M. Bosch NBC3 Consultancy Contact Strategy Consultants Mail me at: nbc3info@home.nl Or use Skype to contact me at : nbc3consultancy
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