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07-01-2010, 06:33 AM
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Outbound Contact Rates
I am struggling to get above a 50% contact rate on outbound where I have always managed to achieve circa 60-65% in the past. Tried everything from dialler configuration to dialling hours, dialling days etc. but wonder ing if going from a dialling pot of around 20k records to 2500 records would make such a big difference?
I would have thought that in theory it would be productivity that I sacrificed not contact rates. Anyone else have any views on this? 
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