Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
07-01-2010, 01:27 PM
|
|||
|
|||
|
Load Ratio
Can someone provide a definition for Load Ratio - this is showing up on an ACD call center performance report. I am wondering how I can use the information to determine call center performance results in managing a small incoming call line in a large call center.
|
|
| Tags |
| acd reports , call center measures , call performance , load ratio , staffing |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Call Center Organizational Design | mhaqqi | General Discussion | 4 | 03-26-2008 02:03 AM |
| Agent Utilization in an Inbound Tech Support process | DustOnCloud9 | General Discussion | 1 | 02-11-2008 11:36 AM |
| Outbound Sales Measurements | Saramencia | General Discussion | 14 | 04-22-2006 08:51 AM |
Linear Mode
