Operational cost for running call center in India

[nileshj]

I need to know the operational per call cost for India... say for a 10-30 seat call center.

[dchoudhury]

May be I can be of your help, actually its depending upon the scalability and the technology you'll be choosing for that call center . May be you can mail me back with your all the details, so that I can post you the exact project cost.
Regards
Dibs

[tarunpuri]

Hi,

Since you are asking for Operational Costs, i presume that you have the Capex (Switch, Passport, Router, CRM, Dialer, PC's,Servers, Cabling, Interiors of the center, Furniture, IPLC deposit etc. etc.) for setting up a 20-30 seat call center.

a) Firstly am curious to know why would you like to setup a 20-30 seater, why don't you think of outsourcing the work to an existing call center if you are looking at only 20-30 seater operation with no ramp up plans.

b) If with ramp up plans then how many seats would you like to scale up to ?

never the less, the Operational costs would be the following heads :

1) Salary approx. (Agents : Rs.7000 p.m, Team Leaders : Rs. 15000-20000 p.m, Manager Operations : Rs.25000-35000 p.m, Manager HR : Rs.25000-35000 p.m, Executive HR : Rs.12000-15000 p.m, Manager Administration : Rs.25000 p.m, Executive Administration : Rs.10000-12000 p.m, Head / General Manager - Call Center: Rs.70000-90000 p.m), Cost of hiring the entire staff, cost of training the staff.
2)Transportation costs : as per location/market rates for Pick Up and Drop of the staff
3)Elelctricity Costs : As per the distribution companies billing plans
4)Generator costs
5)Cafeteria cost (Food for staff), as per rates negotiated with vendor
6)Interantional Private Leased Circuit costs as per existing rates and the bandwidth size (India end and US end respectively)
7)Long Distance charges (T1 lines in the US)
8)Rent if space is taken on rent
etc. etc.

please feel free to get in touch with me at email : taruncallcenter@rediffmail.com , Mobile : 98111 41111

regards,
tarun puri

[goodpal]

Sir,

The project team in our company has prepared an exhaustive and pragmatic report for parties exploring call center opportuinites in India. It details about the demograhy, especially the costing and revenue part of it.You could mail me at ricky.chopra@techpackers.com for your requirement. We help in all aspects of the BPO industry with expert lawyers and IITians in our organization.

Thanks
Ricky Chopra
www.techpackers.com
+ 91 9811804624

[Dadi Bhote]

HI,

If you use a Virtual Call Center solution you could work on costs as low as $1 to $2 per hour including Long Distance telephone charges.

Advantage ? No initial investment in PD, ACD, IVR Recorders, T1's etc etc.

VCC on VoIP works like a charm .



Dadi@hypersoftindia.com