Language Interpreter Services

[JPalkowski]

Can anyone share their experiences in using Language Interpreter Services with their call center?

We have been using a language service for several years, and have been pleased with the service. However, when we reviewed our expenses and compared them with some other centers, it seems like we are paying too much. On the average, we are paying $2.25-$2.40/minute.

We are looking at several options, one of which is to contract with a Spanish-only interpreter (Spanish represents about 80% or our translation volume), and use our current company for all other languages. (We have been quoted prices below $1.00/minute for Spanish only)

What are all of you doing for language translation? I would be interested in hearing some of the strategies that you may be using to provide this needed service, yet keep costs down.

Thanks.

[nkcook]

The call centers I have worked with in the past have utilized various service providers for interpretation. Although I have not had the opportunity to work with them myself, a colleague of mine in another call center has recommended Pacific Interpretors. He states they can beat the competition's quotes and provide the same level of service. I will be checking them out myself when my current provider's contract expires. Good Luck.

Their website is: http://www.pacificinterpreters.com/