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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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08-07-2002, 03:20 PM
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Forecasting
Hello all!
I just found this place, good info spot:) I was just wondering what the forecasting accuracy for other call centers is. Here my goal is to get less than 3.5% misforecast calls and over the past year I have attained a 3.14% on 6.3 million calls. Post your stats here and lets get some numbers flowing!
__________________
In the immortal words of Socrates ... "I drank what?!?" 
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08-08-2002, 07:10 PM
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nice job! what kind of calls / center are you forcasting for? Are you an internal center? outsourcer? what industry? I forecast for ISP support and 'non-routine events' kill my accuracy occassionally... on a good day our daily numbers are only 1-2% off.
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