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Call Center ACD

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08-08-2002, 01:44 AM

narci

Member

Join Date: Aug 2002

Location: Bombay

Posts: 0

Call Center ACD

I am currently working as a Team Leader in a web based call center. I need to upgrade my self about call center ACD as am planning to move on to a voice based inbound contact center.

i would be grateful if someone could explain to mean how the Automatic Call distributor functions.

Thank you for your time.

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